Return Policy

At The Pollinator Shop LLC, we value our customers and strive to provide high-quality products that support our mission of promoting sustainability and ecosystem health. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

Proof of purchase (e.g., order confirmation or receipt) is required for all returns.

Items must be returned within 30 days of the delivery date.

Items must be unused, in their original condition, and in their original packaging.

Non-Returnable Items We cannot accept returns for the following items:

Gift cards

Customized or personalized items

Items marked as final sale

How to Initiate a Return

First, email our customer service team at andrea@thepollinator.shop with your order number and details about the item(s) you wish to return.

Once your return is approved, we will provide you with instructions for shipping the item(s) back to us.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect due to an error on our part.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Approved refunds will be processed within 7-10 business days to the original payment method.

Once we receive and inspect your returned item(s), we will notify you of the status of your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at andrea@thepollinator.shop.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage or defect. We will work with you to resolve the issue promptly.

Contact Us If you have any questions about our return policy, please don’t hesitate to reach out to us at andrea@thepollinator.shop.

Thank you for supporting The Pollinator Shop LLC and our mission to protect and celebrate pollinators!